Privacy Policy

Your trust is our priority. This policy explains what data we collect, how we use it, and the choices you have. We never sell your data.

1. Introduction

This Privacy Policy describes how Baalvidy ("BaalVidya Campus", "we", "us") collects, uses and protects information when schools and their authorized users access the BaalVidya Campus school management platform ("the Service"). It applies to data processed via our website, dashboard and related services.

2. Who We Are

Baalvidy operates from Pune, Maharastra, India. You can reach our team at support@baalvidya.in for any privacy questions.

3. Information We Collect

a. Account information

When a school registers, we collect the school's name, subdomain, address, contact email, mobile number, and the registering administrator's name, email and password (stored hashed).

b. School operational data

The school uploads or generates operational data through the Service. This may include records of students, teachers, parents, attendance, fees, exams, marksheets, transport routes, communications and similar information ("School Data"). This data is owned and controlled by the school.

c. Usage and technical information

We automatically collect basic technical information such as IP address, browser type, device type, pages viewed and timestamps. This helps us secure the Service, fix issues and improve performance.

d. Communication with us

If you contact us via support, email or our contact form, we retain that correspondence to respond and improve our service.

4. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service for your school;
• Authenticate users and protect accounts from unauthorized access;
• Send transactional communications (e.g., login alerts, billing receipts, attendance SMS);
• Provide customer support and respond to enquiries;
• Detect, prevent and respond to security incidents and abuse;
• Improve the Service and develop new features;
• Comply with legal obligations.

We do not sell personal data, and we do not use student data for advertising.

5. Data Controller and Processor

For School Data — including data about students, teachers and parents — the school is the data controller, and BaalVidya Campus is the data processor. The school is responsible for obtaining any necessary consents from its students, parents and staff, and for ensuring lawful collection.

For account-level data of the registering administrator and for Service usage data, BaalVidya Campus acts as the data controller.

6. How We Share Information

We share information only in these limited situations:

• Service providers (sub-processors) who help us deliver the Service — for example, cloud hosting, email, SMS gateways. They process data only on our instructions and under contractual confidentiality obligations.
• Legal requirements — where required by law, subpoena, or to protect rights, safety or property.
• Business transfers — in the event of a merger, acquisition or asset sale, your data may be transferred as part of that transaction. We will notify you in advance.
• With your consent — for any other purpose disclosed to you and consented to.

We do not share data with advertisers or data brokers.

7. Data Security

We use industry-standard practices to protect data, including encryption in transit (HTTPS), encryption at rest where appropriate, role-based access controls, audit logs, and regular backups. No system is perfectly secure, but we work continuously to maintain reasonable safeguards. If we become aware of a data incident affecting your school, we will notify you without undue delay.

8. Data Retention

We retain School Data for as long as your school's account is active. If you cancel or your account is terminated, we retain the data for up to 90 days during which you can export or reactivate. After that period, we delete School Data from active systems; encrypted backup copies may be retained for a limited period in line with our backup rotation. Account billing records are retained as required for tax and legal compliance.

9. Student and Children's Data

The Service is intended for use by schools and their authorized users. Information about students — including minors — is uploaded by the school as part of regular school operations. We treat this data as confidential and process it only to deliver the Service to the school. We do not knowingly collect data directly from children outside the school context, and we do not use student data for advertising or profiling.

10. Your Rights

Depending on applicable law, you may have rights to:

• Access the personal data we hold about you;
• Correct inaccurate or incomplete information;
• Request deletion of your personal data;
• Object to or restrict certain processing;
• Receive a portable copy of your data.

If you are a student, parent or staff member of a school using BaalVidya Campus, please contact your school first — they control the data. To exercise rights with us directly, write to support@baalvidya.in.

11. Cookies and Tracking

We use cookies and similar technologies that are necessary for the Service to function (for example, to keep you logged in) and to understand basic usage patterns so we can improve performance. You can control cookies through your browser settings; disabling some cookies may affect Service functionality.

12. International Data Transfers

Our primary infrastructure is hosted in India. In the limited cases where a sub-processor stores or processes data outside India, we use providers with appropriate data-protection commitments.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or in-app notice. The "Last updated" date at the top reflects the latest revision.

14. Contact Us

Privacy questions or requests? Reach us at: